Desktop Support IT

Desktop Support IT

SupportDesk, uses cutting edge technology to fix computer problems online. Our highly trained technicians use the power of the Internet and specialized software to securely access your computer. This connection allows us to diagnose and fix computer problems instantly without any wait, right before your eyes. Through the secured channel we provide services related to Remote Desktop Support, Installation of Software & Drivers, Anti-virus Management, Pc-Tuning, Patch Management, Data Backup & Recovery, Servers Maintenance, Performance monitoring and Security Implementation.

Worldwide Remote Support

Remote Desktop support also known as ‘online support’, allows technicians to remotely view your computer screen and securely fix most computer and network problems right through the Internet. In fact, it’s like watching your computer fix itself! This type of computer support works through ‘desktop sharing’ technology. If your Internet is up and you need any of the services mentioned below, Remote Desktop is a much better option than traditional computer support of site visit. By viewing and interacting with your computer directly through the Internet, we can complete the work in much less time, there’s no need to wait for a scheduled in-home visit or taking your computer to a local repair shop and moreover it does not have any geographic boundary and we can support you at any part of the World. “Currently our Worldwide Remote Desktop Support is available to the users of Home PC, worldwide, during 8am-8pm Indian standard time i.e, (GMT +5:30)” What You get as a Customer of Worldwide Remote Desktop Support 24/7 Online support for any problem related to your Computer or Network such as PC Tuning for Slow running Computer Installation and Configuration of Application Software Removal of Virus, Spyware and loading the Antivirus/Anti-Spyware Software Configuring Desktop Security to secure you from the attacks on the Internet Installation of device drivers for New Hardware and Plug-in Devices such as Digital Camera, Phone etc Data and Email Recovery Setting up and troubleshooting problem related to Wireless Network. Access to vast knowledgebase consisting of more than 10,000 troubleshooting tips, so you can resolve many of the problems on your own. Plenty of Freeware and Shareware software is available on the web. But when you need one, it’s tough to choose the right one or find the authentic website to download it, as many websites offer it embedded with Virus and Trojans. In our Download section, you will find many of these useful tools and software which is thoroughly checked by our team. Keep Track of your call using our call management portal. Buy any of the services required online, using Credit/Debit Card.

Training Institute For Hardware

Rooman Technology has designed its Hardware and Networking Courses so Well that, finding a job in market after completion of the course is very easy. You Will get obvious job offers from reputed Compnies in Market. We Technologies is a pioneer in career building industry for Networking and Hardware sector. We are associated with some of the major IT Companies like Wipro, HCL, Infosys, Honeywell, HP, IBM etc.

Diploma in hardware

Rooman’s Diploma in Hardware is one of the most sought after credentials in the Information Technology industry.

Audience : Those who are interested to learn about Computer Hardware in depth.

Prerequisite : Well Conversant in English.
Duration of the course :
Part Time : 4Months (2 hrs/day)
Full Time : 2Months (4 hrs/day)

Key Benefits : Diploma in Hardware is a well recognized validation of technical knowledge required for an entry-level computer service technician.

Course Contents :
Operating System Technologies:
•Introduction to Computers
•Types of Software & languages
•Introduction to Operating System (DOS)

Introduction to OS Booting sequence in DOS
Internal & external commands.
PC Support (Core Hardware):
•Assembling & Installation:
•Add on card identification
•Assembling a computer
•Installation of DOS, 95,98,ME, MS-Office etc.,
•Configuration of display, sound card.

Basic Electronics:
•Resistors, capacitors and Inductors
•Conductors, Insulators and semiconductors
•Comparison between AC and DC Current
•Diodes and transistors
•Rectifiers and voltage Regulators

Digital Electronics:
•Number System and conversion
•Basic logic gates (NOT, AND, OR)
•Universal gates (NAND, NOR)
•Flip flops (RS, D and JK)
•Counters, Shift registers
•Multiplexer and De-multiplexer
•Introduction to Integrated Circuits

Microprocessor and Support chips:
•Difference between 8085,8086 and 8088
•Data, Address and control bus
•Dumb and Smart chip
•Use of 8284,8288, 74LS245, 74LS373, in a PC
•Use of 8237,8253.8255 & 8259 in a PC

Advanced Microprocessor:
•Difference between PC-XT & PC-AT
•Processor speed ratings
•Study on Intel 80286, 80386, 80486
•Study on Pentium, MMX, Pentium Pro, Celeron, PII, PIII,P4, Xeon
•Study on Hyperthreading and Dual-Core Technology
•Pipelining and superscalar execution
•Study on Core I3, Core I5 and Core I7 Processor
•Difference between RISC and CISC
•Discussion on Overdrive processor
•Processor performance tests
•AMD- K5, K6, K7, Athlon, Duron, Cyrix- M II, Media GX
•Multiprocessor configuration

Using System Resources and Memory:
•Managing IRQ and I/O Base addresses
•Configuring DMA Channels
•Troubleshooting resource conflicts
•Memory management
•The system and logical Memory Layouts
•Adapter Memory Configuration and optimization
•Different Memory types
•Discussion on Cache Memory
Motherboards:
•Socket identification & I/O Slots
•Study on LX, BX, ZX, 810,820, 815, 840 and 850 motherboard
•Upgrading the motherboard and the processor
•Bus Slots and I/O Cards,
•Types of I/O Buses (ISA, EISA, MCA, VESA, PCMCIA and PCI)
•Study on Notebook and Laptop architecture.

Storage Devices: Hard Disk Drives:
•Data encoding scheme (FM, MFM, RLL)
•Different HDD interface (ST-506/412, ESDI, IDE)
•Study on SCSI interface
•Data organization (MBR, DBR, FAT)
•Data recovery using Various tools
•Hard Disk Limitations (File System and BIOS)
•Introduction to Disk Arrays (RAID)
•Analyzing and troubleshooting Hard Disk Drive
•Introduction to Tape Drives

Optical Storage Device:
•Introduction to CD-ROM, DVD, CD-RW
•Encoding and data organization in CD-ROM
•Multiread and Universal Disk Format (UDF)
•Troubleshooting CD-ROM Drives
•Introduction to MO Drives.

VIRUS:
•Virus History
•Types of viruses (Trojans, File, Boot sector, etc.)
•Installing different Antivirus packages

Communication Ports and modem:
•Using communication ports and devices
•Serial port configuration
•Null Modem Configuration (RS-232)
•Modem Standards
•Configuring modem for internet connectivity
•Internet concept and browsing
•Introduction of USB

Parallel Ports and Printers:
•Parallel port configuration
•Detecting and testing Parallel port using DEBUG
•Introduction to Printers
•Printer working concepts (DMP, inkjet, LaserJet)
•Detailed study about dot-matrix and inkjet printers
•Troubleshooting printer
•Introduction Scanners

Software and Hardware Diagnostic Tools:
•Power-on Self Test (POST)
•Using AMIDIAG, Norton Diagnostics, QAPLUS and MSD
•GUI based Diagnostics Utility

Operating system and hardware troubleshooting:
•Differentiating problems between Hardware, software and OS
•Potential system problems
•Diagnosing problems through Beep Sounds
•Analyzing and repairing hardware problem
•Advanced Troubleshooting

Introduction to Networking:
•Network Cabling and Interfaces
•Introduction to Baseband and broadband
•Network Cable Types (Co-axial, Twisted pair, Fiber Optic)
•Network Technologies (Ethernet, Token Ring)
•Discussion on ISO/OSI Model and Network Protocol